Please email support@merrycraftworks.com as soon as possible with your order number. If production has not started, we can cancel your order and issue a refund, or try to accommodate your requested changes. Once production begins, changes and cancellations are no longer possible.

Most personalized orders require 4–6 business days for production, followed by approximately 4–6 business days for standard shipping. Estimated delivery is 8–12 business days after your order is placed and all required personalization details are received. These timeframes are estimates and may be longer during busy holiday periods.

Select “Add Personalization” on the product page and enter the requested details. Available options vary by product. Check spelling, names, photos and other selections carefully before adding the item to your cart.

We offer delivery throughout the United States, including all 50 states.

Standard shipping is free on all U.S. orders. No minimum purchase is required.

Because personalized items are made specifically for you, we do not accept returns or exchanges for a change of mind, an incorrectly selected size or color, or personalization errors entered by the customer. If we send an incorrect item, or your item arrives damaged, defective, or significantly different from your confirmed order, please contact us within 15 days of delivery with your order number and clear photos. Please see our Return & Refund Policy for the full process.

We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.

Email support@merrycraftworks.com or call/text +1 909-257-7594. For questions about an existing order, please include your order number.